Kent Regency, a 153-bed Genesis HealthCare skilled nursing center located at 660 Commonwealth Avenue in Warwick, has received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence as demonstrated by overall patient, resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
“We are thrilled to have received the Excellence in Action award,” Administrator Stella Moran said in a statement. “This award is a testament to the exceptional service and care that each and every staff member at Kent Regency provides to our patients and residents every day.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying skilled nursing facilities, in addition to assisted living and independent living communities (over 8,500), must have completed a customer satisfaction survey in 2012. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”