“The staff here is phenomenal,” said Charity Ancone, who gave birth to her second child, a baby girl named Ava, on Saturday at Kent Hospital.
Her husband, Matt, agreed.
“You’re not just a number here,” he said. “The nurses are really great.”
Sadly, the Ancone’s lost their first child in Dec. of 2010. They said the hospital staff helped them cope with their loss through being compassionate and caring.
“I couldn’t have gotten through it without you,” Charity said through tears to Gayle Dadekian, the hospital’s clinical coordinator of labor and delivery.
Dadekian said Charity helped her, as well. After meeting Charity, she decided to write a thesis paper about death and dying.
“Sometimes, you have to be faced with a situation before you know how to deal with it,” she said.
The experience is one of many reasons Kent was named the 2011 recipient of HealthGrade’s maternity care excellence award. In fact, the hospital earned the award the previous year, as well. No other hospital in Rhode Island has received the honor two consecutive years.
“To achieve it two years in a row really speaks mountains to how wonderful the care is that we provide for the women that come to our hospital to have their children,” said Sandra Coletta, Kent president and CEO. “It’s such an exciting thing. We hear what a great experience is from the women who deliver here, but it’s nice to have someone from the outside acknowledge us.”
On Tuesday, HealthGrades, a national, independent source of physician information and hospital quality outcomes, visited Kent, as well as Women & Infants Hospital of Rhode Island, to present the hospitals with 5-star rating in maternity care awards. Both hospitals are part of Care New England and are two of six hospitals in New England to achieve a 5-star rating.
Kent is one of 146 hospitals in the United States to receive awards in 2011.
“I’m so impressed with the staff you have here,” said Gina Zaccagnini, strategic client manager for HealthGrades. “The award speaks to the dedication and loyalty of each person that touches the patients here.”
Zaccagnini said HealthGrades considers three main points to decide award winners. Those points include the practice of evidence-based medicine, a focus on transparency, as well as a staff that’s committed to that quality.
Further, she said if all hospitals had performed at the level that Kent was performing from 2007 to 2009, 141,869 delivery complications could have been prevented.
“That’s huge,” said Zaccagnini. After witnessing the Alcone’s interaction with D, she said, “These are the things you can’t capture on a spreadsheet or in a database. This is the real stuff and it puts a face to the award.”