The Rhode Island Division of Motor Vehicles recently reached a milestone when it completed the 10-millionth transaction on RIMS, the computer system it launched in mid-2017.

“The RIMS launch in July 2017 was the result of months of hard work by the DMV staff, the state’s technology team, and our corporate partners at Perspecta,” said DMV Administrator Walter R. “Bud” Craddock. “The system has provided the platform we needed to institute many service improvements since then, including implementing the federal REAL ID program, streamlining commercial drivers’ license services, automatic voter registration, and additional online transactions. RIMS continues to perform as we expected and we look forward to using it to help launch other customer-service improvements.”

Since its launch, the $20-million RIMS development program has proved to be one of the most-cost effective computer system upgrades at any motor-vehicle agency in the country. It replaced a decades-old system incapable of meeting the demands of the federal REAL ID program and allowed the DMV to improve its connections to the national databases necessary to processing thousands of in-person and online customer service transactions, as well as the records inquiries from state, federal, and private entities necessary to keeping Rhode Islanders traveling safely on America’s roadways.