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ALWAYS be suspicious of unsolicited calls requesting personal information! If you do have some sort of membership, maintenance agreement, etc., with them they'll HAVE the information they need already if they are legitimate! At a minimum, ask for a number to call them back. Hard to believe that she only "became uncomfortable" after she gave "her name, address, telephone number, date of birth, email address, driver’s license number, bank account numbers, and credit card numbers"- YIKES!!!

When they start asking those questions, ask them what they have on record; if they have nothing, HANG UP!

Look up common scams on your computer- there are pages of them, but the common denominator is this: if you didn't call them, be suspicious. The damage they can do to your financials and identity is immense.