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Our regular groomer Vanessa was out, so the owner Linda said that she would be able to cut our dog's toenails in the meantime while we waited for a full grooming appointment with Vanessa. My dog Lexi has high anxiety, but usually does very well with Vanessa. However, she was squirming for Linda, and you could visibly see Linda getting frustrated. Linda stopped attempting to soothe Lexi and started snapping at her saying "knock it off" and "stop". Linda then asked another employee for help, the other employee agreed and asked what Linda needed, and Linda replied "a gun". This is extremely unprofessional customer service and completely uncalled for. If this is how Linda behaves in front of clients, imagine how she is when an animal is left alone with her? I left the building in tears once I made sure that Lexi was okay (Linda cut her toenail too short and it was bleeding). Upon returning home my mother called Linda and found out that she was the owner. Linda did not have an explanation for her behavior and proceeded to hang up on us after we stated we would be filing a complaint.